Publications

2018

Bilstein, Nicola; Hogreve, Jens
Customer's Willingness-to-Coproduce in Proactive Service Recoveries : A Recovery-Initiation/Cop ...
Proceedings of the 27th Annual Frontiers in Service Conference
Austin, TX, USA , 2018

Bilstein, Nicola
The Moderating Effect of Customers' Willingness to Participate in Service Recovery and its Impa ...
in Journal of Service Management Research volume 2 (2018) issue 3. - page 17-29
doi:10.15358/2511-8676-2018-3-17 ...